Legal

Terms and conditions

Last updated: 29 July 2026 · ma-kom agentur UG (haftungsbeschränkt)

1. Scope, contracting party

These terms apply to the purchase and use of the software AnnexGroup by ma-kom agentur UG (haftungsbeschränkt), Merkelbach 12, 74541 Vellberg (hereinafter the “vendor”). Deviating terms of the customer only take effect if the vendor expressly agrees to them in writing.

2. Subject matter

The subject matter is the provision of the software AnnexGroup for permanent use on the customer’s hardware against a one-time payment, together with the associated licence file. Operation of the software by the vendor is not owed; the software runs exclusively at the customer’s site.

3. Right of use

The customer receives a perpetual, non-exclusive, non-transferable right to use the software on one server within the purchased tier. The tier determines the permitted maximum number of user accounts. The number of configured domains is not limited. The customer may move the software to different hardware; use on several servers simultaneously requires a corresponding number of licences. Subletting, resale and provision as a service to third parties require a separate agreement. Reverse engineering, decompilation and circumvention of the licence verification are not permitted, except where §§ 69d, 69e UrhG (German Copyright Act) mandatorily allow them.

4. Trial period

The software can be tested free of charge for 14 days with the full feature set. After that, receiving messages remains functional; sending and administration are locked until a licence is installed. Data already stored by the customer is preserved.

5. Updates

The purchase price includes all updates within major version 1.x, including bug fixes and security updates. There is no entitlement to specific future features. Switching to a later major version (2.0) is not included and will be offered separately; the purchased licence remains unaffected and may be used indefinitely.

6. Support

During the first year after purchase, the vendor provides support by e-mail and via the support form at annexserver.com. Requests are handled within one working day of receipt. Support covers help with installation, setup and operation as well as the handling of bug reports. It does not cover customisation of the software, individual programming or work on the customer’s infrastructure. After the first year, support can be agreed separately; use of the software is independent of it.

7. Prices, payment, invoices

The prices stated on annexserver.com at the time of the order apply. All prices are net plus statutory VAT. Payment is due upon conclusion of the contract. The invoice is provided electronically.

8. Delivery

After receipt of payment, the vendor provides the licence file electronically. The software itself is available for download independently of this.

9. Customer cooperation

Operating a mail server requires a suitable environment. The customer is responsible for providing and operating the hardware, for network connectivity and DNS records, for the database, for backing up their data, and for complying with the data protection obligations towards their own users.

10. Warranty

The statutory provisions apply. The vendor expressly points out that the software is labelled version 0.8 at the time of first publication and does not cover all features of established competing products. The feature set and the known limitations are described on annexserver.com and form part of the service description.

11. Liability

The vendor is liable without limitation for intent and gross negligence, for injury to life, body and health, and under the Product Liability Act. For simple negligence, the vendor is liable only for breach of a material contractual obligation whose fulfilment enables the proper performance of the contract in the first place and on whose observance the customer may rely; in this case liability is limited to the foreseeable damage typical for the contract. Otherwise, liability is excluded. For loss of data, the vendor is liable only to the extent that the loss would have occurred even with proper and regular data backups by the customer.

12. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is the vendor’s registered office. Should individual provisions be invalid, the validity of the remaining provisions is unaffected. For consumers, the right of withdrawal notice applies in addition.