Legal

Terms and conditions

Last updated: 6 October 2026 · ma-kom agentur UG (haftungsbeschränkt)

1. Scope, contracting party

These terms apply to the purchase and use of the software AnnexGroup by ma-kom agentur UG (haftungsbeschränkt), Merkelbach 12, 74541 Vellberg (hereinafter the “vendor”). Deviating terms of the customer only take effect if the vendor expressly agrees to them in writing.

2. Subject matter

The subject matter is the provision of the software AnnexGroup for permanent use on the customer’s hardware against a one-time payment, together with the associated licence file. The purchased tier also includes the number of AnnexOffice seats stated in the pricing overview. Operation of the software by the vendor is not owed; the software runs exclusively at the customer’s site.

3. Right of use

The customer receives a perpetual, non-exclusive, non-transferable right to use the software on one server within the purchased tier. The tier determines the permitted maximum number of user accounts. The number of configured domains is not limited. The customer may move the software to different hardware; use on several servers simultaneously requires a corresponding number of licences. Subletting, resale and provision as a service to third parties require a separate agreement. The partner conditions for IT service providers and system houses set out on the pricing page constitute such a separate agreement within the meaning of this clause, insofar as they concern resale on the partner’s own account. Reverse engineering, decompilation and circumvention of the licence verification are not permitted, except where §§ 69d, 69e UrhG (German Copyright Act) mandatorily allow them.

4. Trial period

The software can be tested free of charge for 14 days with the full feature set. After that, receiving messages remains functional; sending and administration are locked until a licence is installed. Data already stored by the customer is preserved.

5. Updates

Purchases at the introductory price — by 30 November 2026 inclusive — include all updates up to and including version 2.0. Purchases at the regular price from 1 December 2026 onwards include all updates of major version 1.x, including bug fixes and security updates; switching to version 2.0 is not included and will be offered separately. There is no entitlement to specific future features. The purchased licence remains unaffected and may be used indefinitely.

6. Support

Support is not part of this contract. The vendor provides documentation at annexserver.com and accepts bug reports exclusively via the ticket system; no response or processing time is promised. Maintenance or support contracts are not offered. The customer’s statutory rights in the event of defects (clause 10) and the entitlement to updates (clause 5) remain unaffected.

7. Prices, payment, invoices

The prices stated on annexserver.com at the time of the order apply. All prices are net plus statutory VAT. Payment is due upon conclusion of the contract. The invoice is provided electronically.

8. Delivery

After receipt of payment, the vendor provides the licence file electronically. The software itself is available for download independently of this.

9. Customer cooperation

Operating a mail server requires a suitable environment. The customer is responsible for providing and operating the hardware, for network connectivity and DNS records, for the database, for backing up their data, and for complying with the data protection obligations towards their own users.

10. Warranty

The statutory provisions apply. The vendor expressly points out that the software is labelled version 1.0.4 at the time of first publication and does not cover all features of established competing products. The feature set and the known limitations are described on annexserver.com and form part of the service description.

11. Liability

The vendor is liable without limitation for intent and gross negligence, for injury to life, body and health, and under the Product Liability Act. For simple negligence, the vendor is liable only for breach of a material contractual obligation whose fulfilment enables the proper performance of the contract in the first place and on whose observance the customer may rely; in this case liability is limited to the foreseeable damage typical for the contract. Otherwise, liability is excluded. For loss of data, the vendor is liable only to the extent that the loss would have occurred even with proper and regular data backups by the customer.

12. Final provisions

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is the vendor’s registered office. Should individual provisions be invalid, the validity of the remaining provisions is unaffected. For consumers, the right of withdrawal notice applies in addition.