Support

We will help.

Write to us about your concern. You will get a ticket number and an answer within one working day.

Open a request

Your e-mail address *

The confirmation and our answer go to this address.

What is it about? *

Subject *

Your concern *

For a bug, what helps us: what you did, what you expected and what happened instead. Error messages verbatim are worth gold.

Licence number (if you have one)

Found in your licence file and in the administration under “Licence”.

Server version (if known)

Output of annexgroup version or in the administration, bottom right.

This form needs JavaScript to fend off automated submissions. Instead, write to us directly at mail@annexserver.com — we will reply just the same.

Frequent questions

Does AnnexGroup run on Intel Macs?

Yes. There are packages for Apple Silicon and for Intel, both notarized by Apple. macOS 14 or newer is required.

What happens when the trial expires?

Mail reception keeps running — no messages are lost. Sending and administration are locked until a licence is installed. Your data is fully preserved.

Can I move the licence to another server?

Yes. The licence covers your installation, not a specific machine. When you change servers, you install the same licence file again.

Do I need an internet connection for the server to run?

Not for operation — the licence is verified locally, there is no phone-home to us. Only on the very first start under macOS does the operating system check once with Apple whether the program is notarized. Never again after that.

Does AnnexGroup support Outlook?

Via IMAP for mail and CalDAV/CardDAV for calendar and contacts. AnnexGroup speaks neither MAPI nor ActiveSync — if you need Outlook’s full Exchange integration, you will not find it here. We prefer to say that up front.

How do I report a security vulnerability?

Please not via this form, but directly to mail@annexserver.com with “Security” in the subject. We reply within one working day and will credit you in the changelog if you wish.

Track your request

You already have a ticket number and want to see the status?

Open the ticket

Prefer to read up yourself

Installation, operations, migration and troubleshooting are in the documentation.

To the documentation